FREQUENTLY ASKED QUESTIONS
We want to make this process as easy as it can be. To be able to order your furniture, you must provide the following requirements:
Measurements
Fabric / Color
Wood Finish
Our main goal is for you to choose the exact variations that will fulfill your needs.
Because our work is custom-made to your liking and requirements, the waiting time can be up to 8 weeks.
Once your order is confirmed, you will have five business days to make any last-minute changes. If this time period has passed, any changes will be reviewed, and if they can be made, they will be at an extra cost.
Once your order is confirmed, you have 24 hours to cancel without any cost. If this time has passed, there will be a cancellation fee.
Because our furniture is custom-made, we do not accept returns.
We take pride in our craftsmanship and stand by our work if you encounter any manufacturing defects.
If you receive damaged merchandise, please report it within 24 hours of delivery.
Our warranty covers manufacturing defects for one year from the date of purchase.
For assistance, please email us at sales@madeirascollection.com.
Please inspect your products immediately upon receipt. While we take great care in designing, creating, and packaging to ensure safe delivery, damage can occasionally occur. Keep all documents and packaging materials and contact us for assistance.
For assistance, please email us at sales@madeirascollection.com.
We accept Visa, MasterCard, and American Express.
Once you have finished choosing your order, our Customer Service Team will contact you to inform you of the shipping cost. From there, we will send you the information to proceed with the shipping payment.
